<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2184-7770</journal-id>
<journal-title><![CDATA[New Trends in Qualitative Research]]></journal-title>
<abbrev-journal-title><![CDATA[NTQR]]></abbrev-journal-title>
<issn>2184-7770</issn>
<publisher>
<publisher-name><![CDATA[Ludomedia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2184-77702021000400218</article-id>
<article-id pub-id-type="doi">10.36367/ntqr.9.2021.218-227</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Análisis cualitativo de la gestión tecnológica para la innovación de servicios financieros: Estudio de casos múltiples de startups FinTech en Lima Metropolitana]]></article-title>
<article-title xml:lang="en"><![CDATA[Qualitative Analysis of the Technological Management for the Innovation of the Financial Services: Multiple Cases Study of Startups FinTech in Metropolitan Lima]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Guardamino]]></surname>
<given-names><![CDATA[Héctor]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Tostes]]></surname>
<given-names><![CDATA[Marta]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Pontificia Universidad Católica del Perú  Facultad de Gestión y Alta Dirección]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Pontificia Universidad Católica del Perú  Departamento Académico de Ciencias de la Gestión]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>30</day>
<month>06</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>30</day>
<month>06</month>
<year>2021</year>
</pub-date>
<volume>9</volume>
<fpage>218</fpage>
<lpage>227</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2184-77702021000400218&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2184-77702021000400218&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2184-77702021000400218&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen: El presente estudio de casos múltiples analiza, desde un enfoque cualitativo, la gestión de la tecnología para la innovación de servicios financieros en cuatro startups FinTech de Lima Metropolitana en Perú: Apurata, Difondy, TasaTop y Tranzfer.me. Para evaluar los procesos de gestión tecnológica de estas FinTech, se utilizó el modelo de las Seis Facetas (Kearns, Taylor &amp; Hull, 2005). Además, se diseñó una rúbrica a partir de criterios y subcriterios. Posteriormente, como técnica de recolección de información, se aplicaron entrevistas a profundidad en torno a cada uno de los seis procesos del modelo (variables) y sus respectivos principios (subvariables). Por otro lado, para ordenar y sistematizar la información recolectada se utilizó el software de gestión de contenido WebQDA. Finalmente, los resultados muestran que el modelo de las Seis Facetas es una potencial herramienta para analizar los procesos de gestión tecnológica que se gestan en las FinTech con un área de tecnología interna. Esto con el fin de encontrar puntos de mejora cuya solución contribuya a la innovación de servicios de las FinTech, impactando en su competitividad. Asimismo, entre las FinTech estudiadas, el proceso tecnológico más sólido es el planeamiento, mientras que el proceso en el que más adolecen es el de formación de clientes. Por último, se concluyó que TasaTop es la FinTech más preparada para la innovación de sus servicios.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract: This multiple-case study analyses, from a qualitative approach, the technological management for the innovation of the financial services in four startups FinTech from Metropolitan Lima in Peru: Apurata, Difondy, TasaTop and Tranzfer.me. The Six Facets model (Kearns et al., 2005) was used to assess the technological management processes of these FinTech. In addition, a rubric was developed from criteria and sub-criteria. Subsequently, thoroughly interviews were applied as a technique to collect information related to each of the six model processes (variables) and their respective principles (subvariables). On the other hand, the collected information was organized and systematized using the data content management software WebQDA. Finally, the results indicate that the Six Facets model is a potential tool to analyze the technological management processes that are developed in FinTech with internal technology areas. This in order to be able to find points of improvement whose solution contributes to the innovation of FinTech services, impacting its competitiveness. Likewise, among the studied FinTech, the most solid technological process is the planning, whereas the process in which the analyzed FinTech suffer the most is in the process of customer formation. Finally, it was determined that TasaTop is the most prepared FinTech for the innovation of its services.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Análisis Cualitativo]]></kwd>
<kwd lng="es"><![CDATA[FinTech]]></kwd>
<kwd lng="es"><![CDATA[Gestión de la Tecnología]]></kwd>
<kwd lng="es"><![CDATA[Innovación de Servicios Financieros.]]></kwd>
<kwd lng="en"><![CDATA[Qualitative Analysis]]></kwd>
<kwd lng="en"><![CDATA[FinTech]]></kwd>
<kwd lng="en"><![CDATA[Technology Management]]></kwd>
<kwd lng="en"><![CDATA[Financial Services Innovation.]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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