Resumo

MESQUIDA, Antoni Lluís; MAS, Antonia; FELIU, Tomás San  e  ARCILLA, Magdalena. Integrating IT Management Standards through MIN_ITs. RISTI [online]. 2014, n.spe1, pp.31-45. ISSN 1646-9895.  https://doi.org/10.4304/risti.e1.31-45.

Software development companies have opted for implementing quality models and standards in order to provide products that meet customers’ needs and increase their satisfaction. In addition to improving their software development processes, these organizations also wish to increase the capability of the processes related to other disciplines, such as Information Technology (IT) service management and information security management. The ISO standards that define the best practices in these areas keep a great number of relations among their recommendations, guidelines and requirements. From the study of all these common elements and aspects we have developed MIN-ITs, a framework that facilitates the integrated implementation of different ISO IT management standards.

Palavras-chave : Integration of IT Management standards; ISO/IEC 15504; ISO 9001; ISO/IEC 20000; ISO/IEC 27000.

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