Background:

In health, satisfaction with received care is a relevant indicator for quality and is fundamental for the users' therapeutic adherence.

Aim:

To characterize satisfaction with nursing care in a population attended by nurses in a medication-based support program for people dependent on substances.

Methods:

Quantitative, observational cross-sectional study. Convenience sample accessed in January 2019. A questionnaire was designed for sociodemographic and psychosocial characterization and the “User satisfaction scale with nursing care at the health center” was used, with 22 items [answer between 0-66], that assess satisfaction in 6 dimensions (Quality of care; User involvement; Formalization of Information; Promotion of a link; Information of resources; Individualization of information). Positive opinion of an ethics committee was obtained.

Results:

181 (n) people participated. A Cronbach's Alpha of 0.892 was obtained. The mean found was 59.36 SD = 8.19 [23-66]. The subscale that showed the highest level of satisfaction was “Individualization of information” (items related to explanation of information in an understandable way by nurses, as well as ensuring that the user perceived the information). With lower satisfaction index “Resource information” (concern with involving family members, information on the use of other available resources or health services).

Conclusions:

Satisfaction is high, with the greatest difficulty being the inclusion of other agents in the monitoring process and information about other available resources. The results keep open the discussion about the best way to do research on satisfaction.

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